Report a Problem
Found spam, phishing or malware? Flag it
We take misuse of our network seriously. If you have hit spam, a phishing page, malware or other harmful content connected to a site we host, send the details and we will investigate.
24/7
Abuse desk on watch
<24h
Typical turnaround for a reply
Every
report reviewed by a person
Zero
patience for repeat offenders
What We Handle
The categories of abuse we act on
If a domain, server or account we host is involved, we want to know — every report gets checked against our acceptable use policy.
Spam and bulk mail
Unsolicited or bulk messaging, abused mailing lists, or mail you believe originated from an account or server on our platform.
Phishing and scam pages
Fake login screens, spoofed banking sites, or brand lookalikes built to harvest passwords, card numbers or personal data.
Malware and attack code
Sites distributing viruses, trojans, ransomware or drive-by downloads, and pages hosting exploit kits or other hostile scripts.
Network misuse
Port scanning, brute-force login attempts, denial-of-service traffic, botnet command-and-control, or any other unauthorised network activity.
Copyright and DMCA notices
Work published without the rights holder's consent. Attach proof of ownership to the notice so we can move on it quickly.
Illegal or dangerous material
Anything that breaks the law or our acceptable use policy — fraud, hateful material, or content that endangers people.
How To Send a Report
Landing your report on the right desk
The quickest route is the contact form, which goes straight to the people who run abuse investigations. Prefer email? Write to the abuse desk at info@hostingfastnet.com.
Be precise about what you found and where. A tight report — the specific link, the behaviour you observed, and the proof behind it — gets verified and answered far faster than a broad complaint.
- Use the contact form or the abuse inbox
- State the exact URL or IP address
- Attach evidence, not just a description
- One issue per report, please
What To Send Us
Details that accelerate the review
Not every item on this list is required, but each one you include gets the issue confirmed and actioned sooner.
- The exact URL, domain or IP concerned
- The category of abuse you are flagging
- Full email headers, for spam or phishing
- When you spotted it — date, time and time zone
- Screenshots or log extracts as supporting proof
- Proof of ownership, for a copyright claim
- A direct link to the content, not just the homepage
- Any case number from a previous report
- Contact details in case we need more information
- Whether it is ongoing or has already stopped
What We Promise
Once your report lands
Every report arrives at an abuse desk that never goes unwatched. We aim to answer genuine reports within 24 hours, and active threats such as live phishing or malware go straight to the head of the queue.
We verify the content sits on our network, check it against our acceptable use policy, and respond in proportion — a warning, suspension of the content, or closing the account entirely. Your report remains confidential throughout.
- A reply inside 24 hours
- Reviewed by a trained team
- Your identity kept confidential
- A proportionate response, worst first
The Process
From your report to our response
- 1
Pull the evidence together
Record the URL or IP, pick the category it belongs to, and gather any headers, logs or screenshots that prove it. More detail means a quicker review.
- 2
File it with the desk
Submit through our contact form or email the abuse desk directly. Both routes go straight to the team that runs investigations.
- 3
We dig in
We acknowledge the report, verify the content actually lives on our network, and act proportionately on anything that breaks the rules.
What You Can Expect
How each report is treated
Filing one should feel safe and worthwhile. Here is what the abuse team holds itself to.
Your identity stays protected
Reports are treated privately. The site owner or the party involved is never told who filed one.
Assessed by a trained reviewer
A team member studies the evidence, verifies the content is ours to act on, and checks it against our acceptable use policy before anything moves.
Action scaled to the harm
Depending on severity we warn the customer, suspend the content, or shut the account — with the worst cases handled first.
Is someone in immediate danger?
This form handles content and network misuse. If a life is at risk or a crime is in progress right now, contact your local emergency services or the police first — then pass us the details so we can act at our end.
Questions
What people ask about reporting
How do I report a site hosted by HostingFast?
Use our contact form, or email the abuse desk. Include the exact URL or IP address, state the type of abuse, and attach whatever proof you hold — headers, screenshots and log lines all count. A detailed report gets verified and actioned far quicker than a vague one.
How fast do you respond to a report?
The abuse desk is monitored at every hour and we aim to answer each genuine report inside 24 hours. Active threats — a live phishing page, malware being served — bypass the queue and get eyes the moment they land.
Will the site owner find out who reported them?
No. Reports are confidential and your identity never reaches the customer or the party named. Technical details of a complaint may travel where the investigation demands it, but your contact details do not.
What happens after I submit a report?
We verify the content really lives on our network, measure it against our acceptable use policy, and respond proportionately — a warning, suspension of the content, or closing the account. Anything that puts visitors at genuine risk, like phishing or malware, gets dealt with first.
I received spam that appears to come from your network. Now what?
Forward it to the abuse desk with the full email headers included. Headers reveal whether the message genuinely left our servers or was forged to look like it did — so send those, not just the message body.
How do I submit a copyright or DMCA notice?
File it through our contact form: identify the work, link directly to the infringing page, confirm you own the rights or represent whoever does, and include a way to reach you. A complete notice lets a valid claim move immediately.
Can I file a report anonymously?
You can, though leaving an address helps a great deal. Without one we cannot ask a follow-up, tell you what action was taken, or request further proof. Any address you supply stays confidential and serves that investigation only.
Something looks wrong? Report it.
Pass us the details and the abuse desk gets to work. Every report is read, and your name never leaves the room.
Open the Contact Form