Report a Problem
Seen spam, phishing or malware? Report it
We take misuse of our network seriously. If you have hit spam, a phishing page, malware or other harmful content connected to a site we host, send the details and we will investigate.
24/7
Abuse desk on watch
<24h
Typical turnaround for a reply
Every
report reviewed by a person
Zero
patience for repeat offenders
What We Handle
The sorts of abuse we will act on
If a domain, server or account we host is involved, we want to know — every report gets checked against our acceptable use policy.
Spam and bulk mail
Bulk or unsolicited messaging, mailing lists being abused, or mail you suspect left an account or a server sitting on our platform.
Phishing and scam pages
Counterfeit login screens, spoofed banking sites, or brand lookalikes assembled to harvest passwords, card numbers and personal data from visitors.
Malware and attack code
Viruses, trojans and ransomware being pushed at visitors, drive-by downloads, exploit kits parked on a page, hostile scripts of any sort.
Network misuse
Port scanning, brute-force login attempts, denial-of-service traffic, botnet command-and-control, and any other network activity nobody authorised.
Copyright and DMCA notices
Material published without the consent of whoever holds the rights. Attach proof of ownership to your notice so the matter can move at speed.
Illegal or dangerous material
Fraud, hate material, or anything putting people in harm's way. If it breaches the law or our acceptable use policy, send it.
How To Send a Report
Getting your report to the right desk
The quickest route is the contact form, which lands directly with the people running abuse investigations. Would you rather email? Write to the abuse desk at info@hostingfastnet.com.
Be exact about what turned up and where. A tight report names the specific link, describes the behaviour you saw, and carries the proof behind it. That kind gets verified and answered far sooner than a broad complaint.
- Use the contact form or the abuse inbox
- State the exact URL or IP address
- Attach evidence, not just a description
- One issue per report, please
What To Send Us
Details that accelerate the review
Not every item on this list is required, but each one you include gets the issue confirmed and actioned sooner.
- The exact URL, domain or IP concerned
- The category of abuse you are flagging
- Full email headers, for spam or phishing
- The moment you first saw it: date, clock time, time zone
- Screenshots or log extracts as supporting proof
- Proof of ownership, for a copyright claim
- A link straight to the content itself, rather than the homepage
- Any case number from a previous report
- Contact details, in case we need to ask more
- Whether it is ongoing or has already stopped
What We Promise
Once your report lands
Reports land on an abuse desk nobody leaves unwatched. Our target for a genuine one is a reply inside 24 hours, and anything active, live phishing or malware being served, goes straight to the front of the queue.
Confirming the content sits on our network comes first, then a check against our acceptable use policy, then a response scaled to what we found: warning, suspension, or an account closed outright. Throughout all of that, your report stays confidential.
- A reply inside 24 hours
- Reviewed by a trained team
- Your identity kept confidential
- A proportionate response, worst first
The Process
From what you send to what we do
- 1
Pull the evidence together
Note down the URL or the IP, choose which category it falls under, and collect whatever headers, logs or screenshots back it up. The more detail you send, the faster the review.
- 2
File it with the desk
Two routes exist: the contact form, or a mail straight to the abuse desk. Whichever you pick, investigators read it, not a general inbox.
- 3
We dig in
We acknowledge what you sent, confirm the content really does sit on our network, and take proportionate action against anything breaking the rules.
What You Can Expect
How each report is treated
Filing one should feel safe and worthwhile. Here is what the abuse team holds itself to.
Your identity stays protected
Every report stays private. Neither the site owner nor the party named ever learns who sent it in.
Assessed by a trained reviewer
Nothing moves until a human has read your evidence, established that the content really falls under our control, and weighed it against the acceptable use policy.
Action scaled to the harm
How severe it is decides the response: a warning to the customer, suspension of the content, or closure of the account. Worst cases go first.
Is someone in immediate danger?
Content and network misuse is what this form is for. Where a life is at risk, or a crime is happening as you read this, ring your local emergency services or the police before anything else. Then pass the details to us so we can act at our end.
Questions
What people ask about reporting
How should I report a site that HostingFast hosts?
Either the contact form or a direct email to the abuse desk. Give the exact URL or IP address, say which type of abuse you are reporting, and attach whatever proof you have: headers, screenshots, log lines, all of it useful. A detailed report gets verified and acted on far sooner than a vague one.
How fast do you respond to a report?
Somebody watches the abuse desk at every hour of the day, and the aim is a reply on each genuine report inside 24 hours. Active threats jump the queue entirely: a live phishing page, malware being served. Those get looked at the moment they arrive.
Does the site owner get to learn who reported them?
No. Every report is confidential, and your identity never gets as far as the customer or the party named in it. Technical details from a complaint may be passed along where an investigation calls for that. Your contact details never are.
What happens after I submit a report?
First we confirm the content does sit on our network. Then it is measured against our acceptable use policy, and the response fits what we find: a warning, suspension of the content, or closure of the account. Anything putting visitors at real risk, phishing or malware being the obvious cases, gets handled ahead of everything else.
Spam has arrived that looks like it came from your network. What now?
Forward the message to the abuse desk and include the full email headers. Those headers are what show whether the mail genuinely left our servers or was forged to look as though it had. Send them, not just the body text.
How do I submit a copyright or DMCA notice?
Send it in through our contact form. Name the work, link straight at the infringing page, confirm that you hold the rights or act for whoever does, and give us a way to reach you. When a notice is complete, a valid claim can move without delay.
Can I file a report anonymously?
You can, but an address helps us enormously. With nothing to write back to, we cannot put a follow-up question, tell you what action followed, or ask for more proof. Whatever address you do give stays confidential and is used for that investigation alone.
Something looks wrong? Report it.
Pass us the details and the abuse desk gets to work. Every report is read, and your name never leaves the room.
Open the Contact Form