Copyright and Takedown Policy

Our position

Hosting is not publishing. Customers put up what they choose, we do not review it in advance, and no law asks us to patrol it. What does fall to us is acting once somebody identifies something specific — which is what this page is for.

1. Sending us a notice

Write to info@hostingfastnet.com with "Copyright notice" as the subject, or file it through report abuse. We need every one of these, and a notice short of any of them gets returned rather than actioned:

• the work you hold rights in, described so we can recognise it — a link to the legitimate copy is best;
• precise addresses of the offending material. A whole site or a bare domain is not precise;
• who you are: name, postal address, email, and whose rights you are acting on if not your own;
• a good-faith statement that the use has no licence, agent permission or legal basis;
• a statement that what you have told us is accurate and that you may act for the owner.

Notices drafted under the United States Digital Millennium Copyright Act arrive at the same address and get the same treatment. The company sits in England and Wales and US statute does not bind it, but a properly drafted DMCA notice already contains the list above, so it works fine.

2. What follows

A complete notice reaches the customer, in substance, usually inside a working day. Your identity and your allegation travel with it — nobody can rebut a case they are not allowed to read. Your postal address stays with us unless you release it or a court asks for it.

Where infringement is obvious and the customer stays silent for five working days, the material comes down. Where the rights are genuinely contested, we say so and step back. Hosts are not courts, and deciding disputed ownership on one side's email would serve nobody.

3. Pushing back

Had your material disabled and think that was wrong? Reply with why — a licence, a receipt, written permission, or a fair dealing case — and include a good-faith statement that the removal was mistaken.

A credible counter-notice goes back to whoever complained. If they do not tell us inside a further ten working days that court proceedings are under way, the material normally goes back up.

4. Doing it repeatedly

Accounts collecting repeated, substantiated notices are closed. We publish no magic number, because three complaints about one contested photograph is not the same situation as three complaints about three wholesale copies of a catalogue. The judgement gets made and gets explained.

5. Abusing the process

A takedown notice is a formal allegation, and firing one at a competitor to win a commercial argument can carry consequences for the sender. Every notice is retained. A complainant with a track record of unfounded claims will find we stop acting on their say-so alone.

6. Trade marks and everything else

Trade mark complaints use the same channel — send the registration number and territory in place of the work. Defamation and privacy complaints also arrive through report abuse, though a host removing content that looks lawful on its face is a higher bar, and in practice a court order is what clears it.

7. Our material

The writing, design and marks on this site belong to Vitalcare at Home Ltd except where credited. Quoting with attribution is welcome; wholesale republication is not. Licensed photography does not come along with a quotation.

8. The company

HostingFast is a trading name of Vitalcare at Home Ltd, a company registered in England and Wales under Company No. 15098204. Registered office: Office 4648, 221–323 High Road, Chadwell Heath, Romford, England, RM6 6AX. Notices to info@hostingfastnet.com.