Copyright and Takedown Policy

Our position

Hosting is not publishing. A customer puts up whatever they choose, none of it passes through us for review beforehand, and no law requires us to patrol it. What does land on us is acting once somebody points at something specific. That is the purpose of this page.

1. Sending us a notice

Write to info@hostingfastnet.com using Copyright notice as the subject line, or lodge it via report abuse. All of the following are required, and a notice missing any single item comes back to you instead of being actioned:

• the work in which you hold rights, described well enough for us to recognise it, and a link to the legitimate copy works best;
• exact addresses for the offending material. An entire site, or a bare domain, does not count as exact;
• who you are: your name, postal address and email, plus whose rights you act for where they are not yours;
• a good-faith statement that this use carries no licence, no agent permission and no legal basis;
• a statement confirming that everything you have told us is accurate, and that you hold authority to act for the owner.

A notice drafted under the United States Digital Millennium Copyright Act lands at the same address and receives identical treatment. This company sits in England and Wales and no US statute binds it, though a DMCA notice drafted properly already carries everything on the list above, so it does the job.

2. What follows

Usually within a working day, the customer receives the substance of a complete notice. What you allege, and who you are, both travel across with it. A case nobody is allowed to read is a case nobody can rebut. One detail we hold back: your postal address, which stays here unless you release it or a court asks.

Where the infringement is plain and the customer stays silent for five working days, the material comes down. Where ownership is genuinely contested, we say so and step back. A host is not a court, and settling a disputed claim on the strength of an email from one party would serve nobody.

3. Pushing back

Had your material disabled and believe that was wrong? Write back explaining why: a licence, a receipt, written permission, or an argument for fair dealing. Include a good-faith statement that the removal was a mistake.

Any credible counter-notice is passed back to whoever complained. Should they fail to tell us within a further ten working days that proceedings have started in court, the material usually goes back up again.

4. Doing it repeatedly

An account that collects repeated, substantiated notices is closed. No magic number gets published here, since three complaints about a single contested photograph is nothing like three complaints about three wholesale copies of a catalogue. We make the judgement, and we explain it.

5. Abusing the process

A takedown notice is a formal allegation. Firing one at a competitor to win a commercial argument can rebound on the sender. We keep every notice we receive. Where a complainant builds a record of unfounded claims, we stop acting on their say-so alone.

6. Trade marks, plus all the others

Trade mark complaints travel down the same channel: send the registration number and the territory instead of the work. Defamation and privacy complaints likewise come in through report abuse, though asking a host to remove content that appears lawful on its face sets a much higher bar, and in practice only a court order clears it.

7. Our material

Words, design and marks across this site are the property of Vitalcare at Home Ltd except where credited otherwise. Quote us with attribution and that is welcome; republish wholesale and it is not. Licensed photography does not travel with a quotation.

8. The company

HostingFast is a trading name of Vitalcare at Home Ltd, a company registered in England and Wales under Company No. 15098204. Registered office: Office 4648, 221–323 High Road, Chadwell Heath, Romford, England, RM6 6AX. Notices to info@hostingfastnet.com.