Skip to main content
Grab a .com from $2.99, with WHOIS privacy included on every name

Refund Policy

Revised July 20, 2026

1. The guarantee

Shared, business, WordPress and WooCommerce hosting plans all come with a 30-day money-back guarantee on the hosting fee itself. Reseller hosting instead has a 7-day guarantee. Conclude within that window that we are not right for you, say so, and the hosting fee returns to you. No form needs completing, and nobody will sit you through an exit interview.

2. Where the guarantee does not reach

A few products go live with our upstream providers the instant your order arrives. We are charged for them there and then, and that money cannot be clawed back:

  • registrations, renewals and transfers of domain names;
  • VPS and dedicated server plans from the moment they are provisioned;
  • the free domain that came bundled with a plan, which remains yours, meaning its registration cost may be taken off any hosting refund;
  • SSL certificates, plus any other add-on that has already been issued to you.

3. Renewals

Only a first hosting purchase is covered by the guarantee, so renewal charges sit outside it. Cancellation halts future billing whenever you choose, though it has to happen before the renewal date. Leave it later and the next term is charged.

4. Requesting a refund

Email info@hostingfastnet.com, or open a ticket inside your client area, quoting your account details and naming the service you want refunded. Where a refund is approved, it returns to whichever payment method was originally used.

5. Chargebacks and misuse

Talk to us before you approach your bank, because settling the matter with us directly is almost always the faster route in practice. A refund may be refused where evidence points to the guarantee being abused, or where our Terms of Service have been breached.

6. Contact

HostingFast is a trading name of Vitalcare at Home Ltd, registered in England and Wales, Company No. 15098204. Anything here unclear? Email info@hostingfastnet.com.