Refund Policy

1. The guarantee

Shared, business, WordPress and WooCommerce hosting plans each carry a 30-day money-back guarantee on the hosting fee. Reseller hosting carries a 7-day guarantee. Decide inside that window that we are not the right fit, tell us, and the hosting fee comes back to you. There is no form to complete and no exit interview.

2. What the guarantee does not cover

A handful of products go live with our upstream providers the second your order lands. That cost hits us straight away, so it cannot be recovered:

• domain name registrations, renewals and transfers;
• VPS and dedicated server plans once they have been provisioned;
• the free domain bundled with a plan — it stays yours, so its registration cost may be deducted from any hosting refund;
• SSL certificates and any other add-on that has already been issued.

3. Renewals

The guarantee applies to a first hosting purchase only; renewal charges fall outside it. Cancelling stops future billing at any point — just do it before the renewal date, or the next term is charged.

4. Requesting a refund

Email info@hostingfastnet.com, or raise a ticket in your client area, with your account details and the service you want refunded. Approved refunds go back to the payment method that paid.

5. Chargebacks and misuse

Come to us before you go to your bank — settling it with us directly is nearly always the quicker route. We may refuse a refund where the evidence indicates the guarantee has been abused, or where our Terms of Service have been breached.

6. Contact

HostingFast is a trading name of Vitalcare at Home Ltd, registered in England and Wales, Company No. 15098204. Anything here unclear? Email info@hostingfastnet.com.